Damaged or Defective Items
Occasionally, items may be damaged during transit or have hidden damage. If your order arrives damaged, please report it within 48 hours of receipt. Damage claims cannot be filed after 5 days, so please inspect and report any issues within this timeframe. Damaged items cannot be returned for a refund. We will replace damaged items or parts, or cover the cost of repairs. Follow these steps to file a damage claim.
- Email several pictures of the damaged merchandise to support@vaniabath.com
- Please include close-ups and wide shots of the damage, along with photos of the box and shipping label.
- In your message, please provide your order number and contact information.
- We will arrange to send you a replacement product. Damaged items cannot be returned for a refund.
After filing a claim with our team, we strive to respond within one business day. Occasionally, it may take a bit longer. We may request additional media, such as videos or extra photos, to help us make a damage claim with our manufacturer or shipping partner. Once approved, we will arrange the pickup of products for replacement or refund.
Please note that Vania Bath Vanity uses third-party, independently-owned freight and trucking companies for deliveries. Vania Bath does not own, operate, or control the trucks or drivers. While we make every effort to ensure a high standard of delivery service, some situations are beyond our control and not caused by Vania Bath. Report any problems or damages received as per the Receiving Your Order section below, and we will resolve the issue immediately. For assistance, contact our customer service at support@vaniabath.com.
