Return Cancellation & Refund Policy

Return and Refund Policy

If you're not satisfied with an item purchased from us, you can initiate a return within 30 days for a refund, provided the item is in its original condition and packaging. Items that have been used or modified in any way may not be returned. For items that arrived damaged or defective, please see the next section as different terms may apply. A 15% restocking fee will be applied to all returns. Returns without the original packaging will incur a 25% restocking fee.

To return an item, contact us with your order number and details about the product you wish to return. We will respond quickly with instructions on how to return items from your order. You will be responsible for return shipping costs, even if you use a return shipping label provided by Vania Bath or our partners, except in cases where the item arrived damaged or defective. The option to initiate a return is only available for 30 days.

Damaged or Defective Items

Occasionally, items may be damaged during transit or have hidden damage. If your order arrives damaged, please report it within 48 hours of receipt. Damage claims cannot be filed after 5 days, so please inspect and report any issues within this timeframe. Damaged items cannot be returned for a refund. We will replace damaged items or parts, or cover the cost of repairs. Follow these steps to file a damage claim.

  • Email several pictures of the damaged merchandise to  support@vaniabath.com
  • Please include close-ups and wide shots of the damage, along with photos of the box and shipping label.
  • In your message, please provide your order number and contact information.
  • We will arrange to send you a replacement product. Damaged items cannot be returned for a refund.

After filing a claim with our team, we strive to respond within one business day. Occasionally, it may take a bit longer. We may request additional media, such as videos or extra photos, to help us make a damage claim with our manufacturer or shipping partner. Once approved, we will arrange the pickup of products for replacement or refund.

Please note that Vania Bath Vanity uses third-party, independently-owned freight and trucking companies for deliveries. Vania Bath does not own, operate, or control the trucks or drivers. While we make every effort to ensure a high standard of delivery service, some situations are beyond our control and not caused by Vania Bath. Report any problems or damages received as per the Receiving Your Order section below, and we will resolve the issue immediately. For assistance, contact our customer service at support@vaniabath.com.


Cancellation

If an order is cancelled prior to shipment, delivery or pick-up, payment will be refunded in full. Payment for cancellations will be made to the original purchaser and credit card purchases will be refunded to the original credit card used at the time of purchase. Cancellations received after shipping, delivery or pick-up are treated as a returns – see Return Section for details.

Please email support@vaniabath.com for cancellations.


Non-Returnable Products:

The following products and categories or products are not returnable and are: Custom-made products, special ordered products, and any product that is marked as final sale on the product listing, invoice, or quote.